Submit a ticket : RFB Support

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<div class="control-group ticket_section">
                     <label class=" required control-label cf_rfb_category_3332023-label " for="helpdesk_ticket_cf_rfb_category_3332023">Category</label>
            <div class="controls nested_field  ">
              <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_rfb_category_3332023_201000414718" name="helpdesk_ticket[custom_field][cf_rfb_category_3332023]"><option value="">...</option>
<option value="Actions">Actions</option>
<option value="Asbestos Records">Asbestos Records</option>
<option value="Dashboard">Dashboard</option>
<option value="Invoicing &amp; Subscription">Invoicing &amp; Subscription</option>
<option value="Locations">Locations</option>
<option value="Logbooks">Logbooks</option>
<option value="Mobile App">Mobile App</option>
<option value="Other">Other</option>
<option value="Records &amp; Monitoring Page">Records &amp; Monitoring Page</option>
<option value="Reporting">Reporting</option>
<option value="System Error/ Permformance">System Error/ Permformance</option>
<option value="Training &amp; Support">Training &amp; Support</option>
<option value="User Management">User Management</option></select><div class="level_2"><label class="required">Area</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_rfb_area_3332023_201000414718" name="helpdesk_ticket[custom_field][cf_rfb_area_3332023]"><option value="">...</option>
</select></div><div class="level_3"><label class="required">Detail</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_rfb_detail_3332023_201000414718" name="helpdesk_ticket[custom_field][cf_rfb_detail_3332023]"><option value="">...</option>
</select></div><script>
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jQuery('#helpdesk_ticket_custom_field_cf_rfb_category_3332023_201000414718').nested_select_tag({"data_tree":[["Actions","Actions",[["Action Summary","Action Summary",[["I want to create an action summary report","I want to create an action summary report"],["Other","Other"]]],["Create Actions","Create Actions",[["I need to add an action","I need to add an action"],["I need to upload bulk actions","I need to upload bulk actions"],["I need to add a fault.","I need to add a fault."],["Other","Other"]]],["Dashboard","Dashboard",[["My actions dashboard is showing incorrect stats","My actions dashboard is showing incorrect stats"],["My actions dashboard hasn’t updated","My actions dashboard hasn’t updated"],["Other","Other"]]],["Default Actionee","Default Actionee",[["I need to change or update the default actionee for a location","I need to change or update the default actionee for a location"],["Other","Other"]]],["Edit Actions","Edit Actions",[["I need to reassign actions to another user","I need to reassign actions to another user"],["I need to update action priority level","I need to update action priority level"],["I need to complete an action","I need to complete an action"],["I need to delete an action","I need to delete an action"],["I need to archive/pend an action","I need to archive/pend an action"],["I need to edit/add comments to an action","I need to edit/add comments to an action"],["I need to unarchive an action","I need to unarchive an action"],["Other","Other"]]],["Error","Error",[["My actions are not saving","My actions are not saving"],["My action is not completing","My action is not completing"],["I have incorrect actions uploaded against a report","I have incorrect actions uploaded against a report"],["I have an error when importing actions","I have an error when importing actions"],["I have an error when exporting actions","I have an error when exporting actions"],["My actions dashboard is showing incorrect stats","My actions dashboard is showing incorrect stats"],["Other","Other"]]],["Import Actions","Import Actions",[["I need to batch umport actions","I need to batch umport actions"],["My batch action import doesn’t work","My batch action import doesn’t work"],["Other","Other"]]],["Export Actions","Export Actions",[["I need to export actions","I need to export actions"],["Export actions report is not working.","Export actions report is not working."],["The pdf export is not working.","The pdf export is not working."],["Other","Other"]]]]],["Asbestos Records","Asbestos Records",[["Asbestos Floorplans","Asbestos Floorplans",[["I need to add asbestos floors plans for a location","I need to add asbestos floors plans for a location"],["I need to amend or change the exisiting floor plan","I need to amend or change the exisiting floor plan"],["I want to map asbestos items on floor plans","I want to map asbestos items on floor plans"],["Other","Other"]]],["Asbestos Import","Asbestos Import",[["I want to import multiple asbestos samples to a register","I want to import multiple asbestos samples to a register"],["I have an error with my asbestos import","I have an error with my asbestos import"],["Other","Other"]]],["Asbestos Projects (App)","Asbestos Projects (App)",[["I need to setup a new asbestos project","I need to setup a new asbestos project"],["I need to manage an exisiting asbestos project","I need to manage an exisiting asbestos project"],["mmit asbestos samples from a project into my register","mmit asbestos samples from a project into my register"],["Other","Other"]]],["Asbestos Register","Asbestos Register",[["I want to add additional asbestos items to my register","I want to add additional asbestos items to my register"],["I want to search my asbestos register","I want to search my asbestos register"],["I need to export my asbestos register","I need to export my asbestos register"],["I want to archive asbestos items in my register","I want to archive asbestos items in my register"],["I want to delete an asbestos sample","I want to delete an asbestos sample"],["I need to update asbestos sample details","I need to update asbestos sample details"],["Other","Other"]]],["Asbestos Reports","Asbestos Reports",[["I need to upload an additional asbestos survey","I need to upload an additional asbestos survey"],["I want to archive an old asbestos survey","I want to archive an old asbestos survey"],["I want to delete an old asbestos survey","I want to delete an old asbestos survey"],["Other","Other"]]]]],["Dashboard","Dashboard",[["Dashboard Management","Dashboard Management",[["I don't have access to the dashboard","I don't have access to the dashboard"],["How do I add a dashboard widget","How do I add a dashboard widget"],["How do I increase / decrease the size of a dashboard widget","How do I increase / decrease the size of a dashboard widget"],["How do I move/ change the order of dashboard widgets","How do I move/ change the order of dashboard widgets"],["How do I export my dashboard statistics","How do I export my dashboard statistics"],["Other","Other"]]],["Dashboard Locations","Dashboard Locations",[["How do I search for a specifc location on the dashboard","How do I search for a specifc location on the dashboard"],["I cannot see my site in the Dashboard Location dropdown","I cannot see my site in the Dashboard Location dropdown"],["Other","Other"]]],["Error","Error",[["My dashboard statistics have an error","My dashboard statistics have an error"],["Other","Other"]]]]],["Invoicing & Subscription","Invoicing & Subscription",[["Invoicing","Invoicing",[["I have receieved an incorrect invoice","I have receieved an incorrect invoice"],["I would like to request a copy of my RFB invoice","I would like to request a copy of my RFB invoice"],["Other","Other"]]],["Subscription","Subscription",[["I have a question about my RFB subscription","I have a question about my RFB subscription"],["I want to expand my RFB subscription","I want to expand my RFB subscription"],["I need to remove cabinets/ topics from my subscription","I need to remove cabinets/ topics from my subscription"],["I would like a quotation for a new subscription","I would like a quotation for a new subscription"],["I want to give notice to close my RFB account","I want to give notice to close my RFB account"],["Other","Other"]]],["Reseller","Reseller",[["I would like to add a new client to my reseller account","I would like to add a new client to my reseller account"],["I would like to add new sites to my existing client account","I would like to add new sites to my existing client account"],["I want to know when my clients' subscription renews","I want to know when my clients' subscription renews"],["Other","Other"]]]]],["Locations","Locations",[["Location Management","Location Management",[["I need to add a new location (parent or child)","I need to add a new location (parent or child)"],["I want to archive a location and all associated records","I want to archive a location and all associated records"],["I want to delete a location","I want to delete a location"],["I want to update location infomormation (e.g. Name/ Address/ Group)","I want to update location infomormation (e.g. Name/ Address/ Group)"],["I want to assign a defualt actionee for a location","I want to assign a defualt actionee for a location"],["Other","Other"]]],["Location Permissions","Location Permissions",[["I want to add a location to my user permissions","I want to add a location to my user permissions"],["Other","Other"]]]]],["Logbooks","Logbooks",[["Admin Permissions","Admin Permissions",[["I need to request access to a logbook for a location","I need to request access to a logbook for a location"],["I want to give access to a logbook","I want to give access to a logbook"]]],["Asset Management","Asset Management",[["I need to add assets to a logbook","I need to add assets to a logbook"],["I need to retire assets in a logbook","I need to retire assets in a logbook"],["I need to remove/ delete assets from a logbook","I need to remove/ delete assets from a logbook"],["I need to change the name of logbook asset(s)","I need to change the name of logbook asset(s)"],["I need to edit an asset configuration","I need to edit an asset configuration"],["I want to add a new section to my logbook","I want to add a new section to my logbook"],["I want to upload management/ supplementary info to my logbook","I want to upload management/ supplementary info to my logbook"],["Other","Other"]]],["Other","Other",[["I want to upload management/ supplementary info to my logbook","I want to upload management/ supplementary info to my logbook"]]],["View Logbooks","View Logbooks",[["How do I view my logbook","How do I view my logbook"],["How do I open my logbook historical data","How do I open my logbook historical data"],["How do I change the data range for my logbook data","How do I change the data range for my logbook data"],["Other","Other"]]],["Error","Error",[["My logbook asset(s) have the wrong confiuration","My logbook asset(s) have the wrong confiuration"]]]]],["Mobile App","Mobile App",[["App Navigation","App Navigation",[["How do I open tasks on the RFB App","How do I open tasks on the RFB App"],["How do I complete / save a task on the RFB App","How do I complete / save a task on the RFB App"],["How do I create an action on the RFB app","How do I create an action on the RFB app"],["How do I sent App data to RFB","How do I sent App data to RFB"],["Other","Other"]]],["App Setup","App Setup",[["How do I install the RFB app on my device (Android)","How do I install the RFB app on my device (Android)"],["How do I install the RFB app on my device (iOS)","How do I install the RFB app on my device (iOS)"],["How do I connect the RFB App to my user account","How do I connect the RFB App to my user account"],["I want to add additional user accounts to my the RFB app","I want to add additional user accounts to my the RFB app"],["I have a new mobile device","I have a new mobile device"],["I need a username / password reminder sending","I need a username / password reminder sending"],["I need a 12-digit verification code","I need a 12-digit verification code"],["Other","Other"]]],["Error","Error",[["I cannot connect my RFB app to my user account","I cannot connect my RFB app to my user account"],["The app won't install on my mobile device","The app won't install on my mobile device"],["The app gives a network error when syncronising","The app gives a network error when syncronising"],["I have data stuck on my RFB app that won't synchronise","I have data stuck on my RFB app that won't synchronise"],["Other","Other"]]],["Mobile App Training","Mobile App Training",[["I need training on how to use the mobile app","I need training on how to use the mobile app"],["I have new starters who I require mobile app training","I have new starters who I require mobile app training"],["I want to look at knowledge base help tutorials","I want to look at knowledge base help tutorials"],["Other","Other"]]]]],["Other","Other",[["API Questions","API Questions",[["Can RFB import/ export data to/from other systems","Can RFB import/ export data to/from other systems"],["The data from my API is not matching RFB","The data from my API is not matching RFB"],["My API data has errors","My API data has errors"],["Other","Other"]]]]],["Records & Monitoring Page","Records & Monitoring Page",[["Asset Management","Asset Management",[["I need to add assets to a logbook","I need to add assets to a logbook"],["I need to retire assets in a logbook","I need to retire assets in a logbook"],["I need to remove/ delete assets from a logbook","I need to remove/ delete assets from a logbook"],["Other","Other"]]],["Navigation","Navigation",[["How do I access Records and Monitoring","How do I access Records and Monitoring"],["I want to view the Icon Key/ Definitions","I want to view the Icon Key/ Definitions"],["How do I search for a location","How do I search for a location"],["How do I exapand / collapse my location clusters","How do I exapand / collapse my location clusters"],["How do I add reports or records","How do I add reports or records"],["I want to show/ hide columns/ cabinets","I want to show/ hide columns/ cabinets"],["I want to edit the display order of columns/ cabinets","I want to edit the display order of columns/ cabinets"],["Other","Other"]]],["View Logbooks","View Logbooks",[["How do I view my logbook infomormation","How do I view my logbook infomormation"],["Other","Other"]]],["Calendar","Calendar",[["How do I see dates on my calendar?","How do I see dates on my calendar?"],["How do I add an event to my calendar?","How do I add an event to my calendar?"],["Other","Other"]]],["Building Information","Building Information",[["I need to update my building information","I need to update my building information"],["How do I show a photo on my building information card?","How do I show a photo on my building information card?"],["Other","Other"]]],["Records","Records",[["Information in the hover box is not correct.","Information in the hover box is not correct."],["The record icon color is incorrect.","The record icon color is incorrect."],["How do I add/remove cabinets to my display?","How do I add/remove cabinets to my display?"],["I can't see the locations I need to see.","I can't see the locations I need to see."],["I can't see the cabinets I need to see","I can't see the cabinets I need to see"],["How do I add a record?","How do I add a record?"],["Other","Other"]]]]],["Reporting","Reporting",[["Action Reports","Action Reports",[["How can I generate action reports","How can I generate action reports"],["Other","Other"]]],["Dashboard Reports","Dashboard Reports",[["How can I generate Dashboard reports","How can I generate Dashboard reports"],["Other","Other"]]],["Logbook Reports","Logbook Reports",[["How can I generate logbook reports","How can I generate logbook reports"],["Other","Other"]]],["Records and Monitoring Reports","Records and Monitoring Reports",[["How can I generate Records & Monitoring reports","How can I generate Records & Monitoring reports"],["Other","Other"]]],["User Reports","User Reports",[["How can I generate user reports","How can I generate user reports"],["Other","Other"]]]]],["System Error/ Permformance","System Error/ Permformance",[["Performance","Performance",[["RFB appears to be running slowly","RFB appears to be running slowly"],["Other","Other"]]],["System Error","System Error",[["RFB doesn’t load on my web browser","RFB doesn’t load on my web browser"],["Other","Other"]]]]],["Training & Support","Training & Support",[["Mobile App Training","Mobile App Training",[["I need training on how to use the mobile app","I need training on how to use the mobile app"],["I have new starters who I require mobile app training","I have new starters who I require mobile app training"],["I want to look at knowledge base help tutorials","I want to look at knowledge base help tutorials"],["Other","Other"]]],["Website Training","Website Training",[["I need training on how to use the desktop system","I need training on how to use the desktop system"],["I have new starters who I require website training","I have new starters who I require website training"],["I want to look at knowledge base help tutorials","I want to look at knowledge base help tutorials"],["Other","Other"]]],["RFB Training Tab","RFB Training Tab",[["I would like to activate the training tab on RFB","I would like to activate the training tab on RFB"],["I would like to add training catagories","I would like to add training catagories"],["I would like to add staff to the training section on RFB","I would like to add staff to the training section on RFB"],["I want to upload a training certificate for a staff member","I want to upload a training certificate for a staff member"],["I want to edit the training renewal date for someone","I want to edit the training renewal date for someone"],["Other","Other"]]],["Support","Support",[["I need assistance with accessing the RFB help portal","I need assistance with accessing the RFB help portal"],["I want to look at my support ticket history","I want to look at my support ticket history"],["I want to check the status of my support ticket","I want to check the status of my support ticket"],["Other","Other"]]]]],["User Management","User Management",[["User Account Access","User Account Access",[["I have forgotten my username/ password","I have forgotten my username/ password"],["I need help with 2-Factor Authentiction (2FA)","I need help with 2-Factor Authentiction (2FA)"],["I want to create new user account","I want to create new user account"],["I have changed my email address","I have changed my email address"],["Other","Other"]]],["User Permissions","User Permissions",[["I need the user to see additional cabinets/locations","I need the user to see additional cabinets/locations"],["I need to suspend a user","I need to suspend a user"],["I need to increase my access level","I need to increase my access level"],["Other","Other"]]],["User Auditing (Admin)","User Auditing (Admin)",[["I want to run a user audit on RFB","I want to run a user audit on RFB"],["Can I check whether a user has logged into the RFB desktop","Can I check whether a user has logged into the RFB desktop"],["I need to check who uploaded a specific record to RFB","I need to check who uploaded a specific record to RFB"],["Other","Other"]]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"201000414718","subcategory_id":"helpdesk_ticket_custom_field_cf_rfb_area_3332023_201000414718","item_id":"helpdesk_ticket_custom_field_cf_rfb_detail_3332023_201000414718"});
//]]>
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